General shipping information

On this page you will find all relevant information about shipping. In addition, on this page you can also directly calculate your actual shipping costs based on your current shopping cart.

Please note: To do this, all desired items must already be in your shopping cart. Then you only have to select the country of delivery and your shipping costs will be calculated and displayed. To calculate the shipping costs, simply click on the "Calculate shipping costs" button below or fill out the fields in the shopping cart and have the shipping costs calculated for you.

Please keep in mind that you need to add all the items you want to your shopping cart in order to calculate shipping costs.

Shipping service provider
We ship our goods with different service providers to always give you the shortest shipping time and the best delivery service. Our main service provider for parcel shipping is DHL, closely followed by GLS and UPS. For shipping, we either use our own means of transport or use our long-standing, professional and regional partners in the logistics industry. Thus, we always want to guarantee you the best, most reliable and safest mode of transport for your location.

Delivery times
Our claim is to send out the orders to our customers as soon as possible. In the ideal case of parcel shipping, the goods leave our warehouse on the same day, if your order is received before 12 noon. In the case of shipping, we usually need 1-2 business days until the goods leave our warehouse.

Explanation
Due to the different service providers, products and delivery countries, we can not show you all possible combinations here on the site, but you can see the respective delivery times of your desired items within the item description. Once you have added all items to your shopping cart, the correct delivery time including the additional shipping time will always be displayed on the order completion page - shortly before the purchase is completed.

Example
Camping chair 1-2 days delivery time in the article + 1-3 days shipping time with DHL = 2-5 days to your door.

 

Shipment tracking
With every order you place with us, you will receive a digital shipping confirmation by mail when the goods are shipped. In this mail you will find a tracking code from the respective shipping service provider, so that you can track the shipment online at any time. This way we try to ensure that you always receive your shipment on time and reliably.

Supplier countries
We want to reach as many outdoor enthusiasts as possible and those who want to become one! Therefore, we ship not only within Germany, but also throughout Europe and beyond. If your delivery country is not currently listed: no problem! Write us an e-mail with the desired delivery country, with complete address and we will create a personal offer for you.

Germany

Austria

 Schweiz (no freight forwarding)

France

Italy

Spain

Poland

Norway

Netherlands

Denmark

Finland

Czech Republic

Slovenia

Sweden

Latvia

Estonia

Lithuania

Greece

Croatia

Belgium

Bulgaria

Slovakia

Hungary

Romania

Luxembourg

Ireland

Great Britain

Monaco

Liechtenstein (no freight forwarding)

Vatican City

Special features for freight forwarding
As a rule, shipping is always necessary when the weight of an item of your ordered goods exceeds 70 kg or when the girth exceeds a certain limit. Particularly large deliveries such as roof tents are always shipped by us on a pallet, well protected by a forwarding agent. We will always notify you about the shipment (by phone or e-mail), so that you can receive your order at the desired time. Please always give us a phone number where you can be reached, so that the shipping company can coordinate the delivery with you.

Example weight display
You will see the weight of your delivery as soon as you view the goods in the shopping cart.

Calculation shipping costs

Here you can calculate the shipping costs according to the items you already have in your shopping cart. This way, you can easily find out whether it is a parcel shipping or a forwarding shipping item, taking into account the respective country of delivery. You can also start this query directly in the shopping cart or view the exact price of the shipping method on the order completion page before you finally complete the order. This way you are always informed about the costs you will have to pay.

Example shipping calculation