If you want to return goods to us, please note our cancellation policy.

For returns that are not related to a complaint, you pay the return costs. You can find everything else in our cancellation policy.

When we have received the goods, the refund is always made in the same way as the original payment. You can find further details in the cancellation policy.

 If you have entered your delivery address incorrectly or would like to change the delivery address, it is best to send us an email or use our contact form. If you have already received a shipping confirmation, it may no longer be possible to change the address. However, please feel free to contact us and we will try to pass on the change.

If something is wrong with your purchased item, please send us an email to info@vickywood.de with a description and photos of your concern. We will get back to you accordingly and send you new goods or spare parts, depending on the case. The goal is for you to be as happy as possible with your product.

We have warehouses at our locations near Augburg, Hanover and Potsdam. You are welcome to pick up your roof tent personally at these locations - please make an appointment with us beforehand! You can contact us via our contact form, by email or reach by phone . If you would like to take your desired roof tent with you in connection with a viewing appointment, please clarify availability with us in advance.

The delivery of your roof tent always takes place in direct consultation with you. The respective forwarding agency will contact you to agree on the exact delivery date. You will be contacted again on the day of delivery. Please check the condition of the shipment immediately after delivery and unloading. If the goods are obviously severely damaged during delivery, please refuse acceptance and let the carrier make a note of this. If you can see small damage to the cardboard boxes from the outside, but everything else is fine, you should definitely have that noted. Only then should you sign that you have received your roof tent.

Of course! You can come by our VICKY VILLAGE at our locations near Augsburg, Hanover and Potsdam and check out and try all the models! You can make an appointment here. If you would like to take your desired roof tent with you in connection with a viewing appointment, please clarify availability with us in advance. Also, we have many dealers who have their own rooftop tent exhibitions. You can find the map with the individual locations and contact details below in the shop or on our website.

When using twoi crossbeams, they should be 70-80cm apart. However, the recommended number of crossbars depends on the size and type of tent. For larger tent models like the BIG WILLOW 180 or 220, you'll need 3-4 crossbeams. Please contact us for an individual consultation. The recommended distance between the cross members also changes accordingly. Please also note the legal limits and dimensions, which are used according to the road traffic regulations for cargo.

If you decide to have the roof tent assembled by us, we will carry out the following work for you: We assemble the roof tent (including any necessary pre-assembly of the tent accessories) on your existing roof rack system and unfold the tent with you once and again to show you the handling live. Assembly can take place at our two locations in Gersthofen and Hemmingen. Please note that we can only carry out the assembly for you on classic cross members.

Of course, the best thing is always the roof rack system that fits your vehicle. You can find out more about this from the vehicle manufacturer or a car workshop of your choice. However, universal systems from well-known manufacturers also work.

To attach our roof tents, the crossbars on your car roof must not be wider than 8.5 cm. If the crossbars are wider, you cannot mount your roof tent with the supplied mounting material and you may have to tinker with a special solution.

SMALL + BIG WILLOW: approx. 67 cm

CUMARU models: approx. 80 cm

BALSA LIGHT: approx. 67 cm

MIGHTY OAK + MIGHTY OAK LIGHT: approx. 71 cm

The length of our M8 screws is 55 mm. Depending on the roof rack system used, you can also use your own M8 screws if the screws are too long or too short for you. Please only use high-quality screws made of stainless steel and ideally self-locking nuts, as the entire braking load can act on these screws when braking.

Our hard shell and hybrid roof tents have gas springs for user-friendly opening. This means that the roof tents open almost by themselves, without you having to use a lot of force. You open the folding roof tents with the help of the ladder, which you use as a lever. With a little practice, the handles will be in place and folding and unfolding is also possible here without using excessive force. You can also find the manuals with assembly instructions in our online shop for download linked to the respective models.

If you mount your roof tent on your roof rack in the normal way, you don't have to go to the TÜV for acceptance or to make a registration. However, we recommend that you dismantle the roof tent if you have to go to the TÜV and it is only about your vehicle.

If you regularly check all moving parts and screw connections on your vehicle, you are always on the safe side. You can regularly treat hinges and other moving parts on the tent with a little lubricant. To avoid stains or even mold forming in your tent, make sure to open and air it regularly so that moisture can escape. More on this in our care instructions.

The dynamic roof load indicates the maximum weight (in kg) your vehicle may carry on its roof while driving. You can usually find this value in your vehicle’s manual. Alternatively, contact your vehicle manufacturer or dealer.

Don’t confuse dynamic with static roof load – the latter is significantly higher since it's measured when the vehicle is stationary.

Yes – you can pack up your roof tent while it’s wet on rainy days if you need to move on. Just make sure to close all zippers on doors and windows so no moisture enters the tent interior.

However, after a maximum of 36 hours, you should unfold and air it out in a dry place to prevent stains or, in the worst case, mold.

Find more care tips in our dedicated roof tent care guide.

In theory, your VICKYWOOD roof tent can stay mounted year-round – the weatherproof shell is built for that.

If you prefer to use your tent seasonally and store it off the car in between, make sure the storage space is dry, temperature-stable, and inaccessible to mice.

You’ll find detailed tips and ideas in our blog article on roof tent storage.

If your tent is dirty from trees or birds, simply rinse the fabric with water – a garden hose works well. For more stubborn dirt, use a dedicated tent cleaner.

After cleaning, always reapply a waterproofing agent to maintain water resistance.

Unfortunately, we cannot answer this question conclusively, since every vehicle and every structure on our customers' vehicles is different. In general, however, if you still have enough space between the roof and the roof tent, there should be no problems. Please also think about the roof load, which becomes relevant when the roof tent is attached. The roof load can change due to the sunroof.

Most of our roof tents are equipped with a 6 cm thick memory foam mattress, which ensures a high level of comfort. The top of the mattress cover has a cozy flannel look.

The underside of the roof tent, i.e. the floor, is a so-called "sandwich floor" and is made of aluminum. A honeycomb cast core is located between the top and bottom plates. The air pockets in the individual honeycombs offer additional insulation from below, like in a sleeping pad. This is important, because if you only slept on a bare aluminum plate, you would quickly cool down, even in summer.

With folding roof tents such as the WILLOW series (BIG WILLOW, SMALL WILLOW) and the BALSA LIGHT, sleeping bags and blankets can theoretically remain inside. Of course, this always depends on the number and thickness of the equipment. Our hard shell roof top tents do not offer storage capacity for bedding while driving.

The tent fabric of our modern and robust roof tents usually consists of at least 320 g ripstop polyester fabric, i.e. PU-coated synthetic fibers that have a very high load-bearing capacity. The walls of the tents are opaque, water-repellent, UV-resistant and absolutely tear-proof. Depending on the model, details such as the water column and fabric thickness may vary. You can find out which roof tent was made with which material in the technical data sheets or in the item description in our shop.

Since our tent walls are made of 320 g ripstop polyester fabric, we can boast a water column of 3000 mm to 5000 mm, which is really good! Depending on the type and use, we also use other types of fabric. You can read the exact water column and material composition in the item details in the shop.

Your VICKYWOOD rooftop tent already includes everything you need:

• Comfortable roof tent mattress
• Mesh underlay to reduce moisture build-up
• Dimmable LED lighting inside the tent
• Handy shoe bags at the entrance
• Aluminum telescopic ladder (up to 230 cm)
• Mounting hardware for crossbars (plates, bolts, nuts, lock washers)
• Guy lines, window rods, pegs, and more

If you want an additional awning for extra sheltered space next to your car, most models support compatible add-ons in the VICKYWOOD online shop.

You’ll also find a wide range of camping accessories: mobile camping toilets, various awning types, and outdoor furniture for cozy evenings under the stars – all in the VICKYWOOD shop.